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Delivery: a 30-minute delivery platform
Customer app, courier app and merchant portal to deliver meals, groceries and parcels, with automatic job assignment.
- Client
- Express Livraison
- Sector
- Logistics
- average delivery time
- 30 min
- kitchen preparation time
- 14 min
- connected apps
- 3
Screenshots
The problem
Express Livraison took orders on WhatsApp and dispatched couriers by hand. At peak times orders got lost and customers had no idea when they would arrive.
- Orders keyed in by hand
- Couriers assigned by guesswork
- No tracking for customers or merchants
The solution
We designed three apps around a single API: customers order and track their delivery, merchants receive and prepare orders, couriers accept the jobs offered to them.
- Per-merchant catalogue, basket and payment
- Automatic assignment to the nearest available courier
- Step-by-step tracking, from confirmation to hand-over
A simple model estimates preparation and travel time to announce a reliable arrival time.
The outcome
Orders go straight to the kitchen, couriers receive jobs on their phone and customers follow their order to their door.
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